Effective Date: 18 February 2026

At Murlikurti, accessible from https://murlikurti.com/, we want our customers to be completely satisfied with their purchase. If you are not fully satisfied, we are here to help.

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1. Returns Policy

You may return a product within 7 days of receiving your order, provided that:

• The product is unused, unwashed, and in the same condition that you received it

• The product is in its original packaging

• The product has all tags, labels, and accessories intact

• You have the original receipt or proof of purchase

❌ We do not accept returns for:

• Customized or made-to-order products

• Innerwear or intimate apparel

• Products damaged due to misuse or improper handling

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2. Refund Policy

Once your return is received and inspected, we will notify you about the status of your refund.

If approved:

• Your refund will be processed within 5–10 business days

• The refund will be credited to your original payment method

• Shipping charges are non-refundable

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3. Exchange Policy

We offer exchange only for damaged, defective, or wrong products delivered.

To request an exchange:

• Contact us within 48 hours of delivery

• Share photos/videos of the product and packaging

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4. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again

• Contact your bank or payment provider

• If still not received, contact us

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5. Shipping Returns

To return your product, you should mail your product to:

📍 Return Address:
Plot No. 33, Panchwati Colony, Sanganer, Jaipur, Rajasthan 302029, India

👉 You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

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6. Damaged or Wrong Product

If you received a damaged or wrong product, please contact us immediately with photos or videos so we can resolve the issue quickly.

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7. Cancellation Policy

• Orders can be cancelled before shipping.

• Once shipped, cancellation is not allowed.

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8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

📧 Email: murlikurtijpr2022@gmail.com
📞 Phone: +91 70141 45121
📍 Address: Plot No. 33, Panchwati Colony, Sanganer, Jaipur, Rajasthan 302029, India